Refunds & Returns Policy — DigitalPaperPro
Refunds &
Returns
Policy
We stand behind every manual we sell. Digital downloads and physical USB orders are both covered — clear terms, no fine print.
guarantee (PDF)
USB orders
response time
Full refund — not downloaded
If you have not yet downloaded your manual, you are entitled to a full refund within 7 days of purchase. No questions asked.
Downloaded but not satisfied?
If you’ve already downloaded within 7 days and are unhappy, we offer a swap to any manual of equal value, or store credit for the same amount.
Anti-fraud tracking is active
To protect against download fraud, our system records the IP address, geographic location, and technical details at the moment of each instant download. We take fraudulent refund claims seriously and will act accordingly.
30 days from delivery
All physical USB products can be returned within 30 days of the delivery date. Return shipping is at the buyer’s cost.
Materials & processing
USB orders include a materials and processing charge of £49.99 plus applicable postage at the rates shown below.
All USB orders placed before 2:00 PM UTC are dispatched the next business day. Allow at least 7 working days before contacting us about a missing order.
Within the UK
1–3 working days
Outside the UK
5–7 working days · online tracking
We’re Here
Our support team is ready to assist you with any refund or download issue — your satisfaction is our top priority.
Contact Support →